Returns & Exchanges

At Palmer’s, we stand behind the quality of our cocoa butter and skincare products. If you are not completely satisfied with your purchase, you can return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the skincare items you wish to return.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging, ensuring all safety seals are intact to qualify for a full reimbursement.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.