Frequently Asked Questions
Everything you need to know about Palmer’s skincare and service.
Are Palmer’s products tested on animals?
No, Palmer’s has a long-standing commitment against animal testing. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.
What is your shipping policy?
We offer standard and expedited shipping. Standard shipping typically takes 3-5 business days within the continental US. Free shipping is available on orders over a certain threshold.
Can I return a product if I am not satisfied?
Yes, we accept returns for products purchased directly from our website within 30 days of receipt. Items must be in their original packaging and accompanied by a proof of purchase.
Are your products safe to use during pregnancy?
While many Palmer’s products, like our Cocoa Butter Formula, are specifically designed for pregnancy, we always recommend consulting with your physician before starting any new skincare routine while pregnant or nursing.
Do Palmer's products contain parabens or phthalates?
The majority of our product ranges are formulated without parabens or phthalates. Please check the specific product packaging or the 'Ingredients' section on our website for detailed information.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.